How to protect MERCUSYS Camera from being stolen

MERCUSYS cameras cannot be tracked and located. The camera and the video stored on the SD card cannot be retrieved in the event of a theft. It is suggested that you protect your property with proper, strategic camera placement.

Tips for avoiding camera theft

• Place cameras out of easy reach.

When we install security cameras, the proper height is important. In general, the recommended mounting height is about 10 feet. This height is low enough to capture fine details but high enough to be out of the easy reach of thieves and vandals.

Use the mounting template and appropriate attachments to ensure a secure fit for surfaces.

Place your camera on a flat surface, or install it on a wall or ceiling with the provided mounting template and screws.

• Enable the Motion Detection feature to get instant activity notifications.

With the help of Motion Detection, security cameras record, and you will be instantly notified when it detects motion in its field of vision.

• Enable the Alarm function on MERCUSYS cameras to help monitor the surroundings.

Arm a light or sound alarm when motion is detected, which helps scare off potential burglaries.

• Subscribe to MERCUSYS care service, and videos can be saved on the Cloud server.

MERCUSYS care is an optional feature that provides cloud storage services for customers in need.

Motion clips are immediately uploaded to a safe place online where they can’t be deleted or removed by other people. If a burglar wants to remove any trace of their visit, that will be impossible with cloud video storage.

If my camera is stolen, can I still access my footage?

There is no way to recover the videos on the SD card.

For detected activity videos/clippings:

If the cameras are on the MERCUSYS Care plan, you can access them from the MERCUSYS app - even if the camera is stolen.