How Can I Subscribe to a Camera Care Plan?

Introduction

Camera Care is a paid service package for MERCUSYS Camera video cloud storage and advanced features. You can start a Camera care subscription through the MERCUSYS app or on the official Camera Care website. Tapo Care Plans renew automatically but can be canceled at any time.

For detailed information about the Camera Care service, please refer to General Questions about Camera Care

Configuration

Step 1. Open Camera Care via App or Website

Option 1: Open MERCUSYS app > Me page (tap Me at the bottom right or the profile picture in the top left), then tap Camera Care.

Option 2: Visit our official Camera Care website and log in to your account to start.

Step 2. Select a Plan

Choose a Camera Care plan based on your number of cameras, storage needs, and required features.

Note: The Premium plan currently supports 1, 2, 3 or 10 cameras.

Step 3. Complete the payment

Via MERCUSYS App: Tap Subscribe and complete payment through the iOS App Store or Google Play.

Via Camera Care Website: Complete payment via PayPal.

To get an invoice for the Camera Care plan, please see How to Get Your Camera Care Invoice

Note: Your plan will automatically renew unless canceled. You can cancel at any time. To cancel the subscription, please see Camera Care Cancellation and Refund

Step 4. Add Devices to Your Plan

Select the cameras you want to add. The selected cameras will be applied to Camera Care features after the subscription.

If the device doesn’t appear, please make sure it has the internet access and upgrades to the latest firmware.

You can also modify your device list by referring to How to Add New Cameras to my Camera Care Plan

Please contact MERCUSYS technical support with the following information if you need further help.

1. MERCUSYS ID

2. Screenshot of the error message

3. Problem description